Last updated: 1 August 2026
Returns & Exchange Policy
For hygiene and safety, skincare return eligibility depends on packaging condition and the reason for return, without limiting any mandatory legal rights.
Unopened products
- Contact us before returning an item and provide the order number and clear photographs.
- The product must be unused, retain its original seal and remain in resalable condition.
Wrong or damaged items
- Notify us within 48 hours of receipt if an item is wrong, missing or damaged.
- Keep the item, packaging and shipping materials until review is complete.
Opened products
- Opened or used products cannot be returned for change of mind where hygiene prevents resale.
- If you suspect a defect, stop use and contact us with photographs and the batch number where possible.
Have a question about this policy? Contact us.